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Popular full-stack title and mid-level experience increase competition; US-shift slightly narrows the candidate pool.
Full-stack web and production-support skills are transferable across industries, though insurance domain knowledge helps.
Explicit 3–4 year requirement plus mandatory PHP/TypeScript and production-support experience raises screening strictness.
Provide application support for Sureify SaaS products including troubleshooting production issues and maintaining expertise on the products.
Identify root causes for technical issues using PHP, MySQL/Postgres, and TypeScript and collaborate to resolve complex problems within SLA.
Develop knowledge articles, runbooks, and troubleshooting documentation to support ongoing customer service during US shift hours (10 PM IST to 7 AM IST).
3 to 4 years experience as a full-stack software engineer in PHP, TypeScript, and SQL (MySQL/Postgres).
Experience in enterprise software application support handling high-severity and complex production issues.
Proven ability to analyze application logs, database records, and system behavior to identify root causes of issues.
Work timing: Must be able to work US business hours (10 PM IST to 7 AM IST).
Experienced in B2B SaaS production support with demonstrated troubleshooting and root cause analysis skills under SLA constraints.
Comfortable communicating complex technical information clearly to customers in English.
Familiar with technologies such as RESTful APIs and partner integrations (e.g., DocuSign, Okta) to enhance support effectiveness.