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Tier-1 brand, mid-level generalist cloud role, metro location, and broad required skillset.
Core cloud and IaC skills are transferable across industries, though Amazon Connect voice experience is more specialized.
Explicit 3+ years requirement plus mandatory AWS, Terraform, Amazon Connect, CI/CD, and security skills.
Improve and monitor infrastructure systems and applications at scale, focusing on capacity management and risk remediation.
Leverage enterprise-authorized AI tools to accelerate monitoring, capacity analysis, and documentation with strong validation and security adherence.
Make significant decisions for multi-technology projects, applying problem-solving methodologies and ensuring alignment with resiliency and security standards.
3+ years of applied experience with formal training or certification in infrastructure engineering concepts.
Hands-on experience with Cloud Contact Center Engineering, specifically Amazon Connect and related AWS services (IAM, Lex, Lambda, KMS, S3, Kinesis).
Proficiency in Infrastructure as Code using Terraform and experience designing and implementing applications on AWS.
Experience with CI/CD tools (Jenkins/Jules) and version control systems (Git/Bitbucket).
Experience working at scale with complex infrastructure involving multiple technologies and applications, with a focus on continuous capacity risk identification and remediation.
Familiarity and operational ability with enterprise-authorized AI tools integrated into infrastructure engineering workflows, maintaining validation and compliance.
Strong scripting skills and multi-cloud technology experience, including migrating and operating across public and private clouds, indicating adaptability and technical depth.