Customer Application Engineer
Ivalua (company site, opens in a new tab)4+ yrsPuneOn-siteDirect career pageEst. 8–16 LPA
Posted on 3 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage technical customer relationships on Ivalua's procurement SaaS application for 1 to 5 accounts, ensuring customer satisfaction through attention and technical expertise.
- Own and execute application maintenance, including troubleshooting code and SQL issues, upgrades preparation, application performance tuning, and follow-up on anomalies.
- Analyze customer change requests, parameterize solutions to reduce custom code, support customer workshops, and provide feedback to R&D on customer needs.
Minimum Requirements
- Minimum 4 years' experience in L3/L4 software product technical support process.
- Experience in object-oriented programming (ideally C#) through projects, internships or work-study.
- Proficiency in SQL, including writing and optimizing queries.
- Preferred degree: BE/BTech or Masters in Computer Engineering, Computer Science, or a closely related field; procurement domain experience advantageous.
Ideal Candidate Profile
- Experienced technical support professional with strong background in backend application troubleshooting and customer management.
- Skilled in SQL optimization and understanding of C# .NET frameworks to support SaaS applications.
- Operates effectively in multicultural environments with autonomous prioritization and clear communication with customers and technical teams.