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Mid-level metro-based technical support role with generalist backend and SQL skills increases applicant competition.
C#/.NET and SQL transferable, but procurement SaaS and L3/L4 product-support raise domain specificity.
Mandatory 4+ years L3/L4 support plus required C#/.NET and SQL expertise enforces strict filtering.
Manage technical customer relationships on Ivalua's procurement SaaS application for 1 to 5 accounts, ensuring customer satisfaction through attention and technical expertise.
Own and execute application maintenance, including troubleshooting code and SQL issues, upgrades preparation, application performance tuning, and follow-up on anomalies.
Analyze customer change requests, parameterize solutions to reduce custom code, support customer workshops, and provide feedback to R&D on customer needs.
Minimum 4 years' experience in L3/L4 software product technical support process.
Experience in object-oriented programming (ideally C#) through projects, internships or work-study.
Proficiency in SQL, including writing and optimizing queries.
Preferred degree: BE/BTech or Masters in Computer Engineering, Computer Science, or a closely related field; procurement domain experience advantageous.
Experienced technical support professional with strong background in backend application troubleshooting and customer management.
Skilled in SQL optimization and understanding of C# .NET frameworks to support SaaS applications.
Operates effectively in multicultural environments with autonomous prioritization and clear communication with customers and technical teams.