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Medium due to generalist data-operations role, metro location, and recognizable employer brand.
Low because skills like data entry, Google/Microsoft tools and client communication are highly transferable across industries.
Medium because mandatory 2+ years and domain-specific BAU experience act as moderate filters.
Manage data entry and reporting activities to meet internal and external SLAs with high quality and on time delivery.
Support day-to-day business as usual (BAU) activities including client communication, quality checks, and addressing audit requests.
Assist with process improvements, KPI & metrics data gathering, and testing of new software releases (UAT).
Education: 2 year college degree OR 2+ years of equivalent work experience.
Proven record of delivering quality results on time with high attention to detail.
Proficiency in Google Docs, Sheets, Slides and Microsoft Suite.
Ability to work outside regular business hours as required.
Experience working with internal teams and clients to execute standard operating procedures and support multiple projects.
Analytical skills to research, analyze data, and convey results effectively under deadlines.
Comfortable handling client communications, audit requests, and participating in process improvements and software testing activities.