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Tier-1 bank, mid-level generalist support role in a metro location increases candidate competition.
Core support and banking-specific application knowledge reduce transferability moderately across industries.
Explicit 5-8 years, domain experience and regulated banking environment indicate strict shortlisting.
Provide technical and business support for Citi applications post-development, focusing on application stability, quality, and functionality according to service level agreements.
Manage application lifecycle tasks including start of day checks, monitoring, risk reconciliations, incident assessment, escalation, and participation in application releases from deployment to post-implementation analysis.
Coach and lead junior analysts, serve as subject matter expert, interface between users, technology teams, and vendors, and drive improvements in stability, efficiency, and effectiveness initiatives.
5-8 years experience in an Application Support role.
Bachelor’s/University degree or equivalent experience.
Experience installing, configuring, or supporting business applications, with knowledge or willingness to learn programming languages.
Effective written and verbal communication skills to explain technical issues to non-IT stakeholders.
Experienced professional capable of handling complex application support issues with limited supervision, including risk assessment and escalation.
Demonstrates strong analytical skills and the ability to prioritize and resolve technical problems impacting application stability and performance.
Comfortable acting as liaison among multiple teams and mentoring junior staff, with clear communication and coordination skills in a fast-paced technology environment.