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Mid-level generalist service-delivery role in metro Hyderabad with moderate-brand visibility increases competition.
Managed-services and fundraising CRM focus limits transferability across unrelated industries.
Explicit 2–4 years plus donation, SOW, and CRM skills makes shortlisting moderately strict.
Deliver Managed Services work per Statements of Work (SOWs) and internal standards across multiple client accounts, ensuring schedule and service-level adherence.
Perform donation processing and fundraising operations tasks including manual gift entry, batch management, reconciliation, and generating acknowledgments accurately.
Build and deliver advanced segmented fundraising reports; maintain data quality, compliance, and document all work while collaborating with internal teams and clients.
2-4 years of experience in service delivery, operations, or managed services.
College graduate or equivalent experience required.
Ability to work US Eastern Time business hours (5:30 PM to 2:30 AM IST) with flexibility for after-hours support.
Experience with donation processing, gift entry, batch management, or reconciliation mandatory.
Experience operating in structured, fast-paced service delivery environments supporting client-facing CRM or fundraising platforms.
Demonstrated proficiency managing multiple prioritized tasks while maintaining accuracy and timeliness under delivery-driven conditions.
Comfortable collaborating across teams to improve processes and adapt to evolving client needs using automation or AI tools where applicable.