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Mid-level experience, common technical role title, and metro location increase competition.
M365 administration skills transfer easily across industries and employers.
Explicit 3–5 years M365 tenant requirement plus mandatory platform skills and certifications.
Administer and provide Level 3 support for the Microsoft 365 suite, including Email, Teams, SharePoint, OneDrive, Power Platform, and Viva Suite.
Manage incident escalation, root cause analysis, and resolution within defined SLAs, including major incidents.
Develop and execute monitoring, automation scripts (PowerShell, Graph API), security assessments, and documentation to ensure optimal M365 service performance and compliance.
Bachelor's degree in Information Systems, Computer Science, IT, or related field (B.Tech or equivalent).
3 to 5 years' experience administering and supporting Microsoft 365 tenant for a large global workforce with hands-on in SharePoint Online, OneDrive, Teams, Exchange Online, Power Platform, and client app configuration.
Knowledge of secure protocols and compliance standards relevant to M365 environment.
Work in shifted hours to provide 24x7 support.
Experienced in cross-functional collaboration within IT and with external partners to implement and maintain enterprise collaboration services.
Proficient in scripting and automation (PowerShell, MS Graph API) to proactively monitor and improve M365 environments.
Capable of creating technical documentation and user training material, and comfortable communicating technical details to non-technical users.