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Strong Tier-1 brand, metro location, generalist senior role with broad skills increases competition.
Core IT operations skills are transferable, but Airbus-specific compliance and communication-suite experience raise sensitivity.
Explicit 8–12 years, mandatory L2/L3 ops, ITIL/ServiceNow experience and domain skills enforce strict filters.
Manage end-to-end IT operations for the Communication Product suite including web platforms and social media tools to ensure availability and performance.
Lead incident, problem, change, and release management activities with accountability for service levels and mean time to recovery (MTTR).
Drive operational governance including KPI tracking, compliance, cost optimization, and continuous improvement initiatives aligned with business needs.
4-7 years of experience in IT operations and service management; overall work experience requirement spans 3-12 years depending on specific background.
Bachelor's or Master's degree in Computer Science, Engineering, or related discipline preferred.
Proficiency with ITSM processes (incident, problem, change management) and tools such as Jira, ServiceNow, and knowledge of web application technologies (.NET, Java, Python preferred).
Experience working in SAFe Agile environments and managing distributed cross-functional teams.
Strong operational ownership experience in IT service management across incident, problem, change, and release management within digital or communication platforms.
Proven ability to lead cross-functional collaboration and communication under pressure, including major incident leadership and escalation management.
Demonstrated capability in managing compliance, security maintenance, and continuous service improvement in complex, large-scale IT environments.