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Mid-level metro role with generalist engineer title, popular experience band, and moderate company brand.
Role requires specific enterprise DEX and Zscaler skills, moderately limiting cross-industry transferability.
Explicit 4-6 years requirement and mandatory Zscaler certification create rigid shortlisting filters.
Analyze data from digital experience management tools and other sources to identify challenges and drive improvements in digital employee experience.
Collaborate with Experience Leads and automation team to define requirements, develop, and implement remediation and automation solutions.
Own testing, documentation, and impact measurement of remediation and automation initiatives, including preparation of monthly experience level reports.
Bachelor's degree in Business Administration, Computer Science, or related discipline.
ZScaler experience and certification mandatory.
4-6 years of relevant experience in business analysis, data analysis, or related roles focused on digital experience improvement.
Proficiency in Excel and PowerPoint; endpoint troubleshooting experience with Windows and/or Mac OS.
Experienced in bridging technical and non-technical stakeholders, translating business requirements into technical solutions within digital employee experience domains.
Skilled in data analytics and critical thinking, capable of identifying patterns and driving continuous improvement based on data insights.
Comfortable working independently in a fast-paced environment managing multiple priorities and collaborating closely with automation teams.