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Tier-1 brand, common operations title, mid-level experience, and broad logistics skills increase applicant competition.
Requires hands-on courier/hub operations experience, limiting transferability outside logistics-heavy roles.
Explicit 3–5 years and domain-specific hub operations experience required, but no mandatory certifications or strict tech filters.
Manage end-to-end hub operations for eCommerce shipments at the assigned Surface Hub, ensuring timely receipt, processing, consolidation, and dispatch.
Coordinate shipment movement with Linehaul, Network Operations, Service Centres, and Last Mile teams to maintain network connectivity and meet dispatch schedules.
Monitor and resolve shipment exceptions, ensure service quality adherence, optimize operational efficiency, and prepare performance reports for escalation.
Bachelor's Degree in any discipline mandatory; Logistics or Operations Management certification is advantageous.
3–5 years of experience in courier, express logistics, transportation, eCommerce logistics, or hub operations in a high-volume environment.
Proven operational knowledge of eCommerce hub operations, surface linehaul coordination, shipment processing, and SLA management.
Work Experience Required: 3–5 years in relevant logistics or hub operations; Notice period: Not explicitly mentioned in the JD.
Experienced in managing multi-stakeholder coordination within surface logistics networks, especially for eCommerce operations.
Capable of handling operational exception management, service recovery, and process improvements to ensure high service reliability.
Demonstrates strength in operational performance monitoring and reporting with strong analytical and planning capabilities.