Manager- Infrastructure Operations
Providence Global Center (company site, opens in a new tab)12+ yrsHyderabadOn-siteDirect career pageEst. 25–40 LPA
Posted on 3 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own and lead end-to-end Incident, Problem, and Change Management processes to ensure service restoration within SLA and operational risk mitigation.
- Manage infrastructure monitoring and observability platforms (SolarWinds, Datadog) across Network, Servers, Cloud, Applications, and Middleware to improve proactive detection and service visibility.
- Lead a team of 10–15 engineers driving operational governance, capacity and availability management, vendor escalations, continuous service improvement, automation, and performance analysis.
Minimum Requirements
- Minimum 12 years of experience in IT Operations, Infrastructure Services, Monitoring, or Service Management.
- Strong experience with Incident, Problem, Change, and Major Incident Management, including ITIL best practices.
- Hands-on knowledge of enterprise monitoring tools: SolarWinds, Datadog, and observability concepts (Metrics, Logs, Traces, APM).
- Proven experience managing teams of 10–15 members and driving operational transformations.
Ideal Candidate Profile
- Experienced leader comfortable managing high-pressure, customer-facing escalations and interfacing with executives, vendors, and stakeholders.
- Strategic operator with skills in optimizing monitoring strategies, SLI/SLO/SLA management, alert rationalization, and continuous service improvement.
- Demonstrated ability to mentor and develop teams while overseeing enterprise-scale production operations across multi-cloud and hybrid infrastructure environments.