Senior Service Desk Engineer – Unified Operations (NOC/SOC/Service Desk)
Atlas Systems (company site, opens in a new tab)5–10 yrsBengaluruOn-siteDirect career pageEst. 8–16 LPA
Posted on 3 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end incident and request management across Service Desk, NOC, and SOC operations for multiple enterprise applications and infrastructure.
- Execute disciplined SOPs and rapid security escalations, ensuring 95% adherence and zero unapproved sensitive actions.
- Provide hands-on support, configuration, and troubleshooting for unified operations including AI/LLM tools, network, endpoint, and security systems during flexible IST/US shift coverage.
Minimum Requirements
- 5–10 years of hands-on Service Desk or unified operations experience in SLA-driven environments supporting global customers.
- Strong practical knowledge and use of ServiceNow, Jira, ControlUp, Slack/Gizmo Bot, Zoom, Intune, Jamf, Windows/macOS troubleshooting, Microsoft 365, identity, endpoint, mobile, network, and application support.
- Working knowledge of security tools and procedures including Proofpoint, Exchange Online Protection, Entra ID, Defender, Sentinel, Tenable, Splunk, SentinelOne, Purview, CrowdStrike, phishing and compromise handling.
- Location: Bangalore; Work from Office or Hybrid; availability for early-morning IST, weekend, US-holiday shifts and major-incident support required.
Ideal Candidate Profile
- Experienced in managing complex, integrated Service Desk/NOC/SOC environments with a focus on incident ownership and operational discipline.
- Capable of diagnosing beyond scripts with hypothesis-driven troubleshooting and producing high-quality technical documentation and knowledge base content.
- Comfortable collaborating with multi-disciplinary teams and handling multiple priorities under structured SOPs and strict security compliance.