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Niche ServiceNow specialization and senior 8+ requirement reduce applicant density despite metro location.
ServiceNow platform expertise is specialized but transferable across industries, creating moderate background sensitivity.
Explicit 8+ years, ServiceNow certification, ITIL and platform integration/upgrades requirements create strict filters.
Lead and oversee the ServiceNow Enterprise platform including configuration of ITSM modules and CMDB/ITAM repository.
Ensure ServiceNow platform health, uptime, performance stability, and system administration including incident/change/problem management and integrations with third-party systems.
Drive compliance and governance of ITSM processes and coordinate with stakeholders to gather requirements and create reports illustrating service performance and improvements.
8+ years experience supporting ServiceNow ITSM through administration, configuration, development, and upgrades in an enterprise environment.
Bachelor's degree in Computer Science, MIS, IT or equivalent experience; ServiceNow Developer Certification strongly preferred.
Experience with ServiceNow integration using LDAP, Active Directory, Single Sign-on, API-led or Flat-File integration.
ITIL Foundations V3 or V4 Certification required; ability to manage users, roles, ACLs, business rules, workflows, and conduct instance upgrades.
Experienced in advanced ServiceNow scripting (business rules, ACLs, workflows) and managing multiple vendor/managed service provider environments.
Proven ability to lead platform roadmap, intake process, and coordinate major upgrades and integrations across ITSM modules.
Capable of interpreting technical documentation, training end users, and leveraging data analytics to support IT leadership and business stakeholders.