Back
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Strong brand, mid-level role, metro location, and generalist live-ops skills create high applicant competition.
Customer-experience operations skills are transferable but gaming live-ops domain adds moderate specificity.
Explicit 4–6 years requirement, shift flexibility, and gaming/customer-service preference make filters moderately strict.
Monitor and manage incoming customer support ticket volumes across multiple channels, ensuring alignment with service level agreements.
Coordinate staffing and scheduling across global teams and sites to handle demand fluctuations efficiently and maintain smooth operations.
Provide actionable insights on customer experience performance by monitoring key performance indicators and collaborating with internal and external teams.
4-6 years of customer service experience, preferably in gaming or entertainment industries.
Bachelor's degree or equivalent, preferably in business, computer science, or related fields.
Willingness to work rotational shifts in a 24x7 environment.
Strong communication skills and ability to handle customer queries via email, chat, or ticketing systems.
Experienced in managing multi-channel customer support operations with a focus on proactive resource allocation and operational efficiency.
Able to work effectively in a dynamic, milestone-driven environment requiring collaboration with global internal and BPO teams.
Familiarity with customer service tools like Zendesk is a plus but not mandatory.