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Tier-1 bank, metro location, mid-level generalist role with common skills increases candidate competition.
Core DevOps skills are transferable, but banking domain and production support specifics raise domain sensitivity to medium.
Explicit 5-8 years plus mandatory Openshift, Splunk, microservices and AppDynamics requirements increase shortlisting strictness.
Own end-to-end service delivery for North America internet, mobile, and wallet application services, focusing on stability, quality, and operational readiness in an agile environment.
Lead proactive initiatives to improve service performance, mitigate risks in production, and support multiple cross-functional scrum teams to ensure smooth build-to-run transitions and knowledge transfer.
Provide technical and business application support including incident, problem, and change management; manage application environments and releases; and act as a liaison between users, internal technology groups, and vendors.
5-8 years experience in Application Support role.
Experience with microservices, APIs, middleware development/support on cloud platforms (Openshift, Gemfire).
Experience with monitoring tools such as Splunk and AppDynamics; knowledge of problem management tools.
Bachelor's degree or equivalent experience.
Experienced in agile and cross-functional environments supporting internet/mobile financial applications with end-to-end responsibility.
Strong technical background including programming languages and ability to handle complex production issues with minimal supervision.
Effective communicator capable of translating technical information clearly to non-IT stakeholders and capable of coaching junior team members.