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Tier-1 brand and metro location increase competition, but niche claims expertise and seniority moderate it.
Specialized freight-claims and logistics knowledge creates high background fit sensitivity.
Explicit minimum 8 years and mandatory freight claims and litigation experience create high shortlisting strictness.
Lead resolution of cargo, trucking, freight & storage claims across India, Bangladesh, and Sri Lanka, managing a team including two senior associates.
Develop and implement programs to reduce claims origination by improving business activities and standardizing claims management across various logistics product offerings.
Establish claims protocols, settlement authorities, manage stakeholder relationships including legal counsel, and track performance metrics with regular audits.
Minimum 8 years handling freight claims in logistics and supply chain with understanding of transportation and/or logistics industry practices.
Experience handling claims across Ocean Cargo, Transportation, Customs House Brokerage, Supply Chain, Consolidation, Warehousing, and Air Transport.
First-hand experience with civil and commercial litigation related to claims in logistics.
Good knowledge of LTL (Less than Truckload) industry including freight handling, trailer loading, and documentation.
Experienced in managing claims in a multi-national logistics environment with exposure to legal and litigation consultation.
Skilled in developing and implementing program and change management initiatives to improve claims processes.
Strong analytical, project management, and communication skills with business acumen and cost consciousness relevant to logistics claims handling.