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Entry-level digital marketing content role, metro location, and broad applicant pool drive high competition.
Content writing and editing skills are widely transferable across industries.
C1 English, contact center/content experience requirement and on-site mandate create moderate shortlisting strictness.
Conduct quality audits and edit extensive content libraries to improve clarity, accuracy, and usability.
Identify and recommend improvements for content quality and production processes to enhance user experience.
Make independent decisions on content enhancements while collaborating with the content operations manager and team.
Strong English competency (C1 level).
Graduate degree required.
Experience: 1 year or less in contact centers and/or content studios.
Ability to work on-site at Gurugram location (Industrial Plot No. 243, multiple floors).
Detail-oriented with strong reading comprehension and editing skills focused on multi-page documents.
Comfortable making independent decisions within team guidelines to improve content quality.
Familiarity or willingness to work with Microsoft Suite and Google Online tools preferred.