ServiceNow - Technical Consultant_Event Management Engineer
NTT Ltd. (company site, opens in a new tab)8+ yrsDelhi NCROn-siteDirect career pageEst. 20–35 LPA
Posted on 2 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead design and delivery of scalable Customer Service Management (CSM) solutions aligned with enterprise architecture and industry best practices.
- Architect and manage real-time integrations between ServiceNow and systems like CRM, finance, ERP, and third-party platforms using REST/SOAP APIs, IntegrationHub, and MID Server.
- Apply ITSM processes (Incident, Problem, Change, Service Catalog) per ITIL standards and oversee seamless interoperability across platforms.
Minimum Requirements
- Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
- Minimum 8 years of experience in ServiceNow, including 4+ years in Customer Service Management (CSM).
- Must hold CIS - CSM certification.
- On-site work location in Delhi, India as required.
Ideal Candidate Profile
- Experienced in leading enterprise-scale ServiceNow implementations and driving digital transformation projects.
- Deep technical expertise in ServiceNow architecture, CSM modules, and integrations with external systems (CRM, ERP, financial systems).
- Proficient in JavaScript, GlideScript, Flow Designer, ServiceNow Studio, and familiar with Agile and DevOps methodologies.