Director, UX Research
ServiceNow (company site, opens in a new tab)12+ yrsHyderabadHybridDirect career pageEst. 40–65 LPA
Posted on 3 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own the research roadmap for Security and Risk Workflows, prioritizing high-impact initiatives that influence product and business decisions.
- Lead and mentor the India-based UX Research team, fostering a culture of psychological safety, research quality, and innovation, while acting as site lead and global representative.
- Collaborate with cross-regional teams and use AI capabilities to enhance research methods, establish customer engagement strategies, and influence product roadmaps and investment decisions.
Minimum Requirements
- 12+ years of experience in UX or product research, data analytics, data science, customer experience, or related fields.
- 6+ years of leadership experience managing technical or strategic teams, with demonstrated mentoring ability.
- Advanced degree in HCI, Cognitive Psychology, Human Factors, Statistics, Data Science, Computer Science, or related field.
- Work Experience Required: 12+ years in relevant fields as above.
Ideal Candidate Profile
- Senior leader with proven ability to influence product and business strategy through evidence-based research and stakeholder management.
- Experienced in building and managing distributed, global UX research teams in large enterprise software or SaaS environments.
- Skilled in integrating AI tools and advanced research methodologies to deliver impactful insights and product innovation.