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Tier-1 brand and metro location increase candidate density despite niche networking L1 focus.
Technical networking skills transfer across industries but require domain-specific certifications, so moderate sensitivity.
Certification and networking skill requirements create moderate filtering despite no strict years mandate.
Provide first-line onsite technical support and field engineering services to clients, managing standard and low complexity incidents in networking technologies.
Ensure client infrastructure is configured, installed, tested, and operational, including software installations per requirements.
Proactively identify, log, and resolve incidents within SLA, escalating to L2 engineers or vendors when necessary to maintain service continuity.
Bachelor's degree or equivalent in IT, Computing, or related field.
Associate level certification in networking technologies (e.g., CCNA, JNCIA, Aruba, F5).
Entry-level experience in networking technologies such as routing, switching, wireless, and in technical support including troubleshooting and remote support.
Workplace type: On-site.
Candidate with foundational knowledge of networking technologies and entry-level technical support experience.
Able to follow standard practices and procedures for incident management and resolution, including using knowledge articles.
Comfortable working onsite with direct client interactions and coordinating with stakeholders including vendors and internal teams.