Networking Service Delivery Field Support Engineer (L1)
NTT (NTT Group) (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 4–7 LPA
Posted on 3 Sept
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Job description
Structured overview of role & requirements
About This Role
- Provide first-line onsite technical support and field engineering services to clients, managing standard and low complexity incidents in networking technologies.
- Ensure client infrastructure is configured, installed, tested, and operational, including software installations per requirements.
- Proactively identify, log, and resolve incidents within SLA, escalating to L2 engineers or vendors when necessary to maintain service continuity.
Minimum Requirements
- Bachelor's degree or equivalent in IT, Computing, or related field.
- Associate level certification in networking technologies (e.g., CCNA, JNCIA, Aruba, F5).
- Entry-level experience in networking technologies such as routing, switching, wireless, and in technical support including troubleshooting and remote support.
- Workplace type: On-site.
Ideal Candidate Profile
- Candidate with foundational knowledge of networking technologies and entry-level technical support experience.
- Able to follow standard practices and procedures for incident management and resolution, including using knowledge articles.
- Comfortable working onsite with direct client interactions and coordinating with stakeholders including vendors and internal teams.