Networking Service Delivery Field Support Engineer (L1)
NTT (NTT Group) (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 4–6 LPA
Posted on 3 Sept
Reach people at NTT (NTT Group)
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at NTT (NTT Group) you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Provide first-line onsite technical support and field engineering services to clients for networking infrastructure.
- Manage and resolve standard and low complexity incidents promptly to meet Service Level Agreements (SLAs).
- Monitor, diagnose, escalate, and report incidents while maintaining communication with clients, vendors, and internal teams to ensure service continuity.
Minimum Requirements
- Bachelor's degree or equivalent in Information Technology, Computing, or related field.
- Associate level certification in networking technologies such as Cisco (CCNA), Juniper (JNCIA), Aruba, F5, or equivalent.
- Entry-level experience in networking technologies including routing, switching, wireless, and SDI distribution layers.
- Workplace requirement: On-site work at client location.
Ideal Candidate Profile
- Comfortable working under pressure with ability to handle shift handovers and longer working hours as needed.
- Able to follow standard procedures, use knowledge articles to diagnose and resolve incidents at L1 level.
- Effective communication skills with a client-focused approach for maintaining positive client experience during support interactions.