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Tier-1 brand, metro Mumbai location, and a common entry-level networking role increase candidate competition.
Networking infrastructure skills transfer across industries but require vendor-specific certifications and experience.
Requires bachelor's and vendor associate-level networking certifications, producing moderate filtering of applicants.
Provide first-line onsite technical support and field engineering services to clients for networking infrastructure.
Manage and resolve standard and low complexity incidents promptly to meet Service Level Agreements (SLAs).
Monitor, diagnose, escalate, and report incidents while maintaining communication with clients, vendors, and internal teams to ensure service continuity.
Bachelor's degree or equivalent in Information Technology, Computing, or related field.
Associate level certification in networking technologies such as Cisco (CCNA), Juniper (JNCIA), Aruba, F5, or equivalent.
Entry-level experience in networking technologies including routing, switching, wireless, and SDI distribution layers.
Workplace requirement: On-site work at client location.
Comfortable working under pressure with ability to handle shift handovers and longer working hours as needed.
Able to follow standard procedures, use knowledge articles to diagnose and resolve incidents at L1 level.
Effective communication skills with a client-focused approach for maintaining positive client experience during support interactions.