Applications Support - Assistant Vice President
Citi (company site, opens in a new tab)5–8 yrsPuneOn-siteDirect career pageEst. 12–22 LPA
Posted on 3 Sept
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Job description
Structured overview of role & requirements
About This Role
- Provide technical and business application support ensuring quick resolution of issues, application stability, and operational efficiency.
- Manage and maintain production applications post-development including monitoring, risk assessment, and escalation within service level agreements.
- Lead and coach junior analysts, coordinate with development and production teams for application releases and support project initiatives focused on stability and effectiveness.
Minimum Requirements
- 5-8 years of experience in an Application Support role.
- Bachelor’s/University degree or equivalent experience.
- Technical proficiency in mainframe environments including COBOL, JCL, PL/I, REXX, DB2, VSAM, CICS, and related tools like OMEGAMON, STROBE, INTERTEST.
- Experience with IBM MQ Series, Connect:Direct, and enterprise scheduling tools such as OPC, Autosys, Control-M, or CA-7.
Ideal Candidate Profile
- Experienced in managing complex application support in large-scale financial or technology environments with significant impact on business operations.
- Strong technical skills in mainframe application environments combined with ability to communicate complex technical issues to non-IT stakeholders.
- Demonstrated leadership capability by mentoring junior team members and driving support process improvements.