Back
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Strong global brand, metro Bangalore location, and a generalist mid-level support role increase applicant competition.
Core systems administration and SaaS support skills are transferable, but financial/FIX exposure adds some domain specificity.
Explicit 2–5 year requirement plus customer-support and technical troubleshooting skills create moderate filtering.
Provide frontline technical support and customer service for Charles River’s SaaS Operations clients globally.
Coordinate with clients, internal teams, and vendors to diagnose, troubleshoot, and resolve issues ensuring high service availability ('five 9’s').
Manage issue escalation, maintain accurate tracking systems, and provide periodic off-hours support.
Bachelor’s degree in a technical or analytical discipline (e.g., computer science, IT, engineering, mathematics).
2-5 years of relevant customer-facing experience involving technical troubleshooting and client support.
Ability to work periodic off-hours support; flexible scheduling required.
General familiarity with Windows administration, networking, and databases preferred; exposure to electronic trading systems or FIX protocol is a plus but not required.
Experienced in mission-critical, technical customer support environments with a customer-focused mindset.
Capable of managing multiple priorities independently while collaborating effectively with internal and external stakeholders.
Strong analytical and problem-solving skills with practical, hands-on approach to deliver timely resolution.