Back
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Metro location and common junior support role increase competition moderately.
Networking support skills are reasonably transferable across industries but still domain-specific.
Explicit 0–3 years requirement plus Cisco/F5 skills and certifications make screening moderately strict.
Provide advanced technical support and troubleshooting for network equipment, software, and systems including Cisco Nexus, IOS, and F5 ASM/LTM configurations.
Manage and update tickets, monitor network performance, handle vendor coordination, and ensure issue resolution within SLA targets.
Perform installs, moves, adds, changes (IMAC) and data backup/restore tasks while maintaining documentation and escalating issues appropriately.
0-3 years of experience in Customer Service or Technical Support.
Hands-on experience with Cisco Nexus, IOS technologies, and F5 ASM/LTM configuration and troubleshooting.
Ability to manage network monitoring, ticketing, SLA adherence, and vendor coordination.
Work Experience Required: 0-3 years in related technical or customer support role.
Familiarity with Cisco certified technologies and network automation or scripting is preferred.
Comfortable working in a hybrid environment focused on technical growth and customer service excellence.
Able to quickly learn and adapt to new technologies such as cloud and automation tools.