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Common metro operations team-lead, mid-level experience, and broad skillset increase applicant competition.
Role requires specific call-center operational experience and KPI management, limiting cross-industry fit.
Explicit 2–4 years preferred plus managerial responsibilities moderately raises filter strictness.
Supervise daily operations of a call center team ensuring achievement of performance metrics through coaching and accountability.
Manage employment status of call center associates including addressing misconduct, promotions, and terminations.
Handle escalated customer calls and implement management policies and procedures within the team.
Associate's degree in a related field preferred.
2 to 4 years of relevant experience supervising call center or similar teams.
Location requirement: Based in Gurugram, India.
Work Experience Required: 2 to 4 years in relevant roles.
Experienced leader in call center or customer service operations with a focus on performance management and team coaching.
Capable of exercising independent judgment in employment decisions and operational management.
Comfortable handling escalations and implementing organizational policies consistently.