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Popular Operations Manager title and Gurgaon metro location increase applicant density despite mid-senior requirement.
AML, KYC, sanctions screening and call-center operations requirements limit cross-industry transferability.
Explicit 7+ years, 2+ years management, and AML/financial-crime experience create strict screening filters.
Coach and supervise a group of Team Leaders, ensuring Client Service Level Agreements and financial targets are met.
Analyze and maintain Client SLAs; implement improvement plans focused on transaction monitoring, AML compliance, and financial crime.
Manage operational reporting, staff performance, employee relations, and client relationships to drive continuous improvement and meet business objectives.
Associate’s degree in related field preferred.
7+ years experience with at least 2 years progressive management experience preferred.
Experience in transaction monitoring, suspicious activity review, KYC/EDD/CDD, sanctions & PEP screening with strong AML and financial crime compliance knowledge.
Call center experience preferred.
Experienced in coaching, developing performance plans, and providing actionable feedback to supervisory teams.
Skilled in managing operational workflows and cross-functional collaboration to resolve process issues and drive client satisfaction.
Comfortable working in fast-paced, deadline-oriented environments managing multiple priorities with strong communication skills.