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Tier-1 brand, metro location, and mid-level generalist infrastructure role attract many qualified applicants.
Core cloud and IaC skills transfer across industries, though financial-security and contact-center specifics increase bias.
Mandatory 3+ years plus required AWS/Amazon Connect, Terraform and CI/CD skills raise filtering rigidity.
Improve and monitor data and systems running at scale within infrastructure engineering, ensuring end-to-end application monitoring.
Utilize enterprise-authorized AI tools to accelerate monitoring, capacity analysis, and documentation, validating outputs with attention to data sensitivity and security.
Drive daily capacity process support, identify capacity risks, govern remediation, and make significant decisions on multi-technology projects with reuse-first and AI-assisted approaches.
3+ years applied experience with formal training or certification in infrastructure engineering concepts.
Hands-on experience in Cloud Contact Center Engineering specifically with Amazon Connect and related AWS services (IAM, Lex, Lambda, KMS, S3, Kinesis).
Proficiency with Infrastructure as Code (Terraform), CI/CD tools (Jenkins/Jules), and version control systems (Git/Bitbucket).
Demonstrated use of enterprise-authorized AI capabilities within infrastructure workflows with strong validation and data sensitivity awareness.
Experienced in multi-technology infrastructure projects with operational responsibility for capacity management and AI-assisted workflow improvements.
Skilled in public cloud application design and implementation, particularly AWS, with knowledge of migrating across multiple cloud environments.
Familiarity with scripting languages and capable of validating AI-generated recommendations aligned to resiliency, security, and audit standards.