Principal infrastructure Engineer – Technical Major Incident Manager
First Citizens India (company site, opens in a new tab)12+ yrsBengaluruOn-siteDirect career pageEst. 35–55 LPA
Posted on 3 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage P1/P2/P3 major incident bridge calls coordinating cross-functional technical teams to restore critical business services efficiently.
- Drive incident resolution, escalations, stakeholder and executive communications throughout incident lifecycle and facilitate Post-Incident Reviews and Root Cause Analysis to track corrective actions.
- Prepare and publish major incident reports, conduct trend analysis, and drive continuous service improvement initiatives to reduce incident volume and minimize business impact.
Minimum Requirements
- Bachelor's degree in Computer Science, IT, Engineering, or related discipline.
- 12+ years experience in Technology Operations, Infrastructure Operations, Major Incident Management, SRE, Network Operations, or related fields in large-scale enterprise environments.
- Proven experience managing and leading P1/P2/P3 major incidents and coordinating cross-functional teams across multiple technology domains (Windows, Unix/Linux, Virtualization, Network, Database, Storage, Cloud, Security).
- Experience with ITIL Incident, Problem, Change, Service Management processes and incident escalation and reporting within SLA targets.
Ideal Candidate Profile
- Experienced leader in technical major incident management for large-scale enterprise environments with strong cross-domain coordination skills.
- Demonstrated ability to handle executive-level communications, stakeholder management, and incident governance effectively.
- Hands-on technical proficiency in multiple infrastructure domains (minimum three) such as Windows Server, Virtualization, Unix/Linux, Network, Database, or Storage, combined with automation scripting knowledge and a focus on continuous service improvement.