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Tier-1 employer, metro location, mid-level generalist role with broad skills and vendor management requirements.
Facility management and soft-services skills are readily transferable across industries.
Explicit 2–5 years requirement plus domain experience makes screening moderately strict.
Supervise and manage day-to-day housekeeping and soft services operations ensuring cleanliness, hygiene, and compliance with SLAs.
Oversee housekeeping staff and service providers including rostering, training, performance monitoring, and discipline.
Manage inventory, vendor performance, cost control, and support quality improvement and customer satisfaction initiatives.
Bachelor's degree in Hospitality, Hotel Management, Facilities Management, Business Administration, or related field.
2 to 5 years of experience in housekeeping, facility management, or soft services operations.
Experience managing outsourced vendors and housekeeping teams preferred.
Proficiency in MS Office and knowledge of health, safety, and hygiene compliance standards.
Experienced in operational leadership within facility housekeeping or soft services managing teams and vendor relationships.
Capable of maintaining compliance with health, safety, and environmental regulations through audits and SOP implementation.
Skilled in customer service resolution, inventory and cost control, and driving quality improvement within soft services.