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Mid-level, metro location, generalist channel ops role, and recognizable SaaS brand increase applicant competition.
Channel and partner operations skills are transferable across software/SaaS companies but less so outside tech.
Explicit years range, required Salesforce/CRM proficiency, and supervisory experience make shortlisting highly strict.
Own the global partner deal registration lifecycle including eligibility validation, status monitoring, escalations, and CRM attribution accuracy.
Lead and manage local Chennai team operations, including priority setting, mentoring, escalation handling, and ensuring deliverable completion.
Analyze deal registration data to identify trends and gaps, optimize registration processes to reduce errors and improve efficiency, and support global partner initiatives like onboarding.
Bachelor's degree in Business Administration, Finance, IT, or related field.
3–5+ years of experience in channel operations, sales operations, or deal desk support; minimum 1 year in a lead or supervisory role.
Proficiency in Salesforce and experience maintaining enterprise CRM systems.
Exceptional verbal and written English communication skills; strong organizational and critical thinking abilities in a fast-paced, multi-time zone environment.
Experienced in leading operational teams with a focus on partner lifecycle and deal registration in a global software or SaaS environment.
Skilled at process optimization and data-driven insights to enhance partner program effectiveness and operational efficiency.
Familiar with global alliance/channel partner ecosystems and enterprise tools like Salesforce, Concur, and reporting platforms.