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Tier-1 brand, Bangalore metro, mid-level generalist risk role increases candidate competition.
Payments chargeback and card-network knowledge limits transferability across unrelated industries.
Explicit 2–3 years and mandatory chargeback/payment network expertise raises screening strictness.
Monitor transactions and merchants to detect risk and fraud and take immediate corrective actions.
Manage transaction dispute queries by liaising with partner banks, Cybercell, merchants, and customers to handle chargebacks and ensure timely recovery.
Contribute to risk reduction by suggesting process improvements to minimize monetary losses.
Bachelor's Degree.
2-3 years of experience in Risk Management.
Knowledge of customer support apps or CRM tools like Freshdesk.
Familiarity with chargeback processes, including stages, penalties, Visa/Mastercard guidelines, and fraud-related reason codes.
Experienced in handling transaction risk and fraud detection within a fintech or financial services environment.
Able to coordinate effectively with banks, Cybercell, merchants, and customers to resolve disputes and recover losses.
Detail-oriented communicator with strong verbal and written skills suitable for handling multi-stakeholder queries and investigations.