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Niche ServiceNow expertise and senior 8+ requirement lowers competition despite Bosch's strong brand.
ServiceNow platform expertise is highly platform-specific and less transferable across unrelated industries.
Multiple mandatory ServiceNow platform skills and an explicit 8+ years requirement make screening highly selective.
Own end-to-end technical management of ServiceNow Platform including development, operations, releases, upgrades, and production support to ensure availability and performance.
Lead strategic ITSM transformation initiatives, including ITSM.D transition and CMDB governance, enhancing automation and AI capabilities to improve efficiency.
Provide technical leadership by designing solutions, conducting root-cause analysis for incidents, and mentoring development and operations teams on platform best practices.
8+ years of hands-on experience in ServiceNow development, administration, and platform operations.
Bachelor's degree in Engineering (BE/B.Tech) or equivalent.
Strong expertise in ServiceNow Platform architecture, ITSM modules, and advanced development skills including JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, ACLs, Flow Designer, and Service Catalog.
Experience with platform maintenance activities such as releases, upgrades, cloning, patching, ATF automated regression testing, and production support.
Experienced technical leader capable of managing complex platform incidents, root-cause analysis, and preventive measures in mission-critical ServiceNow environments.
Skilled in driving ITSM transformation programs with focus on CMDB data quality, CI relationships, and integration governance.
Proficient in enabling ServiceNow automation and AI features with strong stakeholder collaboration and team mentoring abilities.