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Tier-1 brand and Bangalore metro increase applicant density, but SecOps specialization reduces generalist competition.
Specialized SecOps product and enterprise customer-success skills make cross-industry transitions difficult.
Explicit 8+ years requirement plus mandatory SecOps/customer-success experience enforces strict shortlisting filters.
Ensure customer success with ServiceNow SecOps products by driving implementation, adoption, and lifecycle outcomes including growth and renewal.
Collaborate closely with R&D teams on technical escalations, mentor field resources, and act as the customer advocate internally across departments.
Develop success plans with customers and stakeholders, resolve escalations, and contribute to product roadmaps and customer community engagement.
8+ years of B2B client-facing experience in Customer Success, Professional Services, Sales, or Account Management.
Experience working with Enterprise customers on SecOps implementations and understanding SecOps business problems.
Degree or equivalent, preferably in Information Technology, with proven technical consulting experience.
Travel requirement: less than 20% annually.
Experienced in leading SecOps customer engagements in large-scale implementations with a focus on customer outcomes and digital transformation.
Proven ability to influence CXO-level stakeholders and define best practice SecOps processes incorporating people, process, and technology.
Familiarity with multiple CRM or platform-based products (e.g., Salesforce, SAP) and experience across industry verticals such as Financial Services, Government, or Healthcare.