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Tier-1 brand and metro Bengaluru increase candidate density, but niche specialization limits broader competition.
Role requires deep infrastructure, networking, and contact-center specialist skills, limiting cross-industry transferability.
Extensive mandatory certifications, advanced domain expertise, and vendor-specific skills create stringent shortlisting filters.
Own complex installation, integration, deployment, configuration, and fault management across multiple advanced technology domains including Networking, Data Centre, Security, Customer Experience, Collaboration, and End User Compute.
Lead and coordinate engineering teams ensuring quality and performance targets, escalate critical issues to vendors, and act as technical lead during project lifecycles.
Engage directly with clients on site and remotely to address complex solution requirements, create technical specifications, and prepare reports and proposals.
Bachelor's degree or equivalent in Information Technology, Computing or related field.
Valid CCIE Collaboration Certification required; multiple advanced certifications across technologies like Cisco, NICE, Avaya, Genesys, Data Centre, Microsoft, Cloud Security, and more are expected.
Advanced work experience in technical implementation engineering with deployment and management of large-scale systems in Networking, Data Centre, Security, Collaboration, or End User Compute domains.
Work Experience Required: Advanced experience is explicitly required in technical implementation, client engagement, report writing, and project management; specific advanced experience with Cisco Unified Communications and voice gateway technologies emphasized.
Experienced technical specialist with advanced multi-domain expertise in enterprise-level network, collaboration, and security technologies.
Capable technical lead comfortable coordinating engineering teams and acting as escalation point during complex deployments and problem resolution.
Strong client-facing skills including technical presentations, requirements gathering, and producing clear documentation and proposals in high-complexity environments.