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Tier-1 brand, metro location, and common L2 infrastructure role increase applicant density.
Networking L2 skills transferable across industries but require vendor-specific expertise.
Mandatory vendor certifications and specific networking technologies make screening relatively strict.
Ensure operational continuity of clients' IT infrastructure by proactively monitoring, identifying, investigating, and resolving technical incidents and problems.
Provide second-line support with a focus on medium complexity incidents and client requests, maintaining adherence to service level agreements (SLAs).
Collaborate on automation initiatives and change management, escalate issues appropriately, and deliver trend analysis reports to optimize operational efforts.
Proficiency with Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls.
At least one technical certification in the above-mentioned technologies.
Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in managing and troubleshooting networking infrastructure within a second-line support environment, handling medium complexity issues.
Skilled in process-driven environments with ability to work across diverse international teams and cultures.
Comfortable contributing to automation and operational improvement projects to reduce manual tasks and improve client service delivery.