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Tier-1 brand, metro location, and mid-level generalist networking role increases candidate competition.
Vendor-specific networking and security expertise limits cross-industry transferability.
Mandatory vendor networking tech familiarity and at least one certification enforce strict technical filtering.
Ensure IT infrastructure and systems remain operational by proactively monitoring, identifying, investigating, and resolving technical incidents and problems.
Provide second-line support for incidents and requests of medium complexity, managing ticket queues and escalating to Centres of Excellence when necessary.
Collaborate on process improvements including automation of routine tasks, contribute to change management, quality audits, and trend analysis to optimize operational efforts.
Proficiency in Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and ticketing tools.
At least one technical certification in the above-mentioned technologies.
Bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience.
Work Experience Required: Not explicitly mentioned in the JD.
Experience operating in multi-cultural, dynamic work environments with strong client-centric communication skills.
Comfortable working in hybrid settings and managing incident resolution within SLA frameworks.
Capable of balancing operational responsibilities with proactive process improvements such as automation and coaching L1/service desk teams.