MS Technical Specialist – Network Security
NTT (NTT Group) (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 12–22 LPA
Posted on 3 Sept
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Job description
Structured overview of role & requirements
About This Role
- Provide advanced Level 3 support for cross-technology managed services, proactively resolving technical incidents across Cloud, Security, Networking, and Applications domains.
- Manage complex tickets ensuring zero missed SLAs while optimizing and automating operational processes and creating knowledge documentation.
- Mentor and coach junior team members and L2 teams, engage with vendors, and support project delivery and disaster recovery functions onsite.
Minimum Requirements
- Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience.
- Extensive managed services experience with complex cross-technology infrastructure support.
- Strong understanding of ITIL processes and experience working with vendors/third parties.
- Workplace type: On-site. Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in incident management and operational improvements within a multi-technology infrastructure environment.
- Able to work effectively in cross-cultural and client-facing settings with a client-focused approach.
- Proficient in mentoring, advanced troubleshooting, and supporting SLA-driven service delivery.