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Tier-1 employer and Mumbai metro increase applicant density, niche L3 managed-security specialization reduces it.
Managed-services and network-security skills transfer but require domain-specific tools and ITIL familiarity.
Requires extensive managed-services expertise, ITIL knowledge, vendor experience, and L3 troubleshooting, causing moderate shortlisting strictness.
Provide advanced Level 3 support for cross-technology managed services, proactively resolving technical incidents across Cloud, Security, Networking, and Applications domains.
Manage complex tickets ensuring zero missed SLAs while optimizing and automating operational processes and creating knowledge documentation.
Mentor and coach junior team members and L2 teams, engage with vendors, and support project delivery and disaster recovery functions onsite.
Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience.
Extensive managed services experience with complex cross-technology infrastructure support.
Strong understanding of ITIL processes and experience working with vendors/third parties.
Workplace type: On-site. Work Experience Required: Not explicitly mentioned in the JD.
Experienced in incident management and operational improvements within a multi-technology infrastructure environment.
Able to work effectively in cross-cultural and client-facing settings with a client-focused approach.
Proficient in mentoring, advanced troubleshooting, and supporting SLA-driven service delivery.