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Tier-1 brand, metro Bengaluru location, and broad technical-manager role driving high applicant competition.
Technical service management skills transfer across industries but favor ITSM and infrastructure domain experience.
No explicit years but advanced managerial ITSM and client-facing requirements imply moderate filtering.
Manage and lead a technical services team responsible for maintaining client IT infrastructure and resolving technical incidents to meet service level agreements and client satisfaction targets.
Coordinate and oversee the proactive identification and resolution of complex technical incidents, problems, and client complaints to ensure uninterrupted business operations.
Contribute to strategy development and collaborate with internal stakeholders to set service standards, manage resource capacity, and participate in client reviews for continuous service improvement.
Bachelor's degree or equivalent in Business, Information Technology, or related field; Master’s preferred.
Advanced experience operationally managing technical teams and managing service levels in a global technology environment.
Strong stakeholder engagement experience at all organizational levels and client-facing communication skills.
Workplace type: Hybrid working.
Advanced knowledge of IT service management (ITSM) and technical services concepts, including infrastructure, cloud, cybersecurity, application management, networks, data centre, and collaboration.
Experienced in business and commercial orientation with capability to provide technical consultation and strategic execution.
Proven leadership skills to inspire, mentor and manage high-performing teams while handling complex client service challenges.