Sr. Technical Service Advisor
Hewlett Packard Enterprise (HPE) (company site, opens in a new tab)8+ yrsBengaluruOn-siteDirect career pageEst. 22–35 LPA
Posted on 3 Sept
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Job description
Structured overview of role & requirements
About This Role
- Serve as single point of contact between HPE Networking customer service, customers, partners, and Juniper for post-sales support issues.
- Manage and track HPE Networking care deliverables, ensuring cases are resolved within SLAs and critical issues expedited or escalated.
- Conduct customer reviews and coordinate service delivery, risk management, proactive consulting, and network health checks aligned with ITIL and customer requirements.
Minimum Requirements
- 8+ years experience in designing, implementing, and troubleshooting Data Center and IP/MPLS Networks in large enterprises or network service providers.
- Bachelor’s degree in Electrical/Electronic Engineering, Computer Science, or equivalent; MBA preferred but not mandatory.
- Deep understanding of IP networking protocols including TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6, and Layer 2/3 protocols like VRRP, OSPF, BGP, Multicast, MPLS VPN.
- Onsite work at HPE office; mandatory HPE Aruba or Juniper networking certifications (JNCIA, JNCIS, JNCIP, JNCIE) or industry equivalents.
Ideal Candidate Profile
- Experienced professional able to operate independently managing priorities in unstructured, customer-facing network operations environments.
- Strong technical expertise in core and advanced networking technologies with ability to lead technical escalations and risk mitigation collaboratively.
- Skilled at stakeholder coordination across customers, partners, HPE networking services, and engineering teams for sustained service delivery and network optimization.