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Tier-1 employer, metro location, generic technical support title, and mid-level experience increase applicant competition.
Networking and cloud support skills transfer across industries, but product-specific Mist knowledge raises domain specificity.
Explicit 1–3 years requirement plus mandatory networking fundamentals and SLA handling implies moderate screening strictness.
Own triage and resolution of customer-reported network issues focusing on positive customer experience.
Reproduce basic customer issues in test environments and analyze logs to identify and escalate known problems.
Maintain knowledge base documentation and meet SLAs for response, resolution, and communication quality.
Engineering graduate with 1-3 years experience in technical support for enterprise/campus or cloud networks.
Foundational networking knowledge including VLAN, STP, LACP, IP protocols, basic routing (BGP, OSPF), wireless fundamentals, and authentication concepts.
Strong verbal and written communication skills for effective customer and team interaction.
Work model: Hybrid with average 2 days per week onsite at an HPE office.
Experienced in technical support roles within enterprise or cloud networking environments.
Comfortable handling multiple tickets independently while following predefined troubleshooting procedures.
Interested in continuous learning and skill development in networking, automation, and cloud technologies.