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Protocol Intelligence

Data-driven signals on your job's competitiveness

CV Match Score

Estimated fit based on your resume

Structured overview of role & requirements

1–3 yearsBENGALURUofficeDirect Career PageEst. 5–10 LPA

Posted 7h ago

Against your primary resume

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Role Fit

Experience

Industry Relevance

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Data-driven signals on your job's competitiveness

Competition Intensity

(High)

Tier-1 employer, popular technical support title, metro location, and mid-level experience amplify competition.

Background Fit Sensitivity

(Moderate)

Networking support skills transfer across industries but require domain knowledge, giving medium sensitivity.

Shortlisting Strictness

(Moderate)

Explicit 1–3 years plus required networking skills create moderate hiring filters.

Structured overview of role & requirements

Triaging and resolving customer-reported network issues following standard troubleshooting procedures.

Meeting SLAs for response time, resolution, and communication quality in technical support cases.

Reproducing customer issues in test environments and maintaining knowledge base documentation.

Engineering graduate degree mandatory.

1-3 years experience in technical support for enterprise/campus or cloud networks.

Foundational knowledge of networking concepts including VLANs, STP, LACP, IP protocols (ARP, ICMP, TCP/UDP, DNS, DHCP).

Work location hybrid with 2 days per week onsite at HPE office.

Experience or certification like JNCIA or CCNA preferred indicating networking domain expertise.

Comfortable working independently and managing multiple support tickets concurrently.

Candidate who is motivated to learn and adapt within cloud, wireless, and automation technology environments.