Technical Support Engineer – Mist Assurance
Hewlett Packard Enterprise (HPE) (company site, opens in a new tab)1–3 yrsBengaluruOn-siteDirect career pageEst. 5–10 LPA
Posted on 3 Sept
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Job description
Structured overview of role & requirements
About This Role
- Triaging and resolving customer-reported network issues following standard troubleshooting procedures.
- Meeting SLAs for response time, resolution, and communication quality in technical support cases.
- Reproducing customer issues in test environments and maintaining knowledge base documentation.
Minimum Requirements
- Engineering graduate degree mandatory.
- 1-3 years experience in technical support for enterprise/campus or cloud networks.
- Foundational knowledge of networking concepts including VLANs, STP, LACP, IP protocols (ARP, ICMP, TCP/UDP, DNS, DHCP).
- Work location hybrid with 2 days per week onsite at HPE office.
Ideal Candidate Profile
- Experience or certification like JNCIA or CCNA preferred indicating networking domain expertise.
- Comfortable working independently and managing multiple support tickets concurrently.
- Candidate who is motivated to learn and adapt within cloud, wireless, and automation technology environments.