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Strong Citi brand, metro Pune, mid-level 2-4 years and common operations role increase candidate competition.
Banking dispute and Pega operations expertise limits transferability across industries.
Explicit 2–4 years, mandatory Pega/dispute experience and night-shift requirement increase shortlisting strictness.
Provide day-to-day operations support including account maintenance, record/documentation management, and coordination with operations and client teams.
Resolve customer inquiries and supervise escalated issues, ensuring compliance with relevant laws and regulations.
Support process improvement initiatives and facilitate training within the department.
2-4 years of relevant experience.
Proficient in Microsoft Office; working knowledge of Pega and/or G36 functionality.
High School diploma or equivalent.
Willingness to work NAM shifts/full night shifts and occasional weekends for system releases and testing.
Experienced in disputes process and operational support environments.
Capable of working unsupervised with strong problem-solving and analytical skills.
Able to manage risk and compliance adherence while communicating effectively with various stakeholders.