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Entry-level, metro location, and generalist network support title increase applicant density but brand limits stack to medium.
Vendor-specific networking skills (Cisco, F5) are transferable but domain-specific, producing moderate industry portability.
Explicit 0–3 years plus mandatory Cisco and F5 experience leads to moderate filtering of applicants.
Provide advanced technical support for escalated issues involving Cisco Nexus, IOS technologies, F5 ASM, and LTM products.
Perform troubleshooting, repairs, and IMAC (install, move, add, change) activities ensuring adherence to Service Level Agreements.
Develop in-depth knowledge of local and regional network infrastructure to coordinate appropriate team responses and enhance customer outcomes.
0-3 years of experience in Customer Service or Technical Support.
Experience with Cisco Nexus and IOS technologies.
Experience with F5 ASM and LTM configuration and troubleshooting.
Work Experience Required: 0-3 years relevant experience.
Technically proficient in network device configuration and troubleshooting, especially Cisco and F5 products.
Capable of resolving complex technical issues independently while coordinating with cross-functional teams.
Open to continuous learning and growth with a focus on cloud technologies and network automation/scripting.