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Entry-level metro networking role at a known IT services firm with common skills, moderate applicant competition.
Vendor-specific network skills (Cisco, F5) are transferable but still require domain experience.
Explicit 0-3 years requirement plus mandatory Cisco/F5 skills increases filtering though certifications are optional.
Provide advanced technical support and troubleshooting for complex network equipment, software, and systems including Cisco Nexus, IOS, and F5 ASM/LTM technologies.
Perform problem diagnosis, resolution, installs, moves, adds, and changes (IMAC), as well as data backup and restore tasks under Service Level Agreement (SLA) requirements.
Develop deep knowledge of local and regional infrastructure to escalate issues appropriately and ensure customer satisfaction.
0-3 years experience in Customer Service or Technical Support.
Experience with Cisco Nexus, IOS technologies, and F5 ASM and LTM configuration and troubleshooting.
Cisco certification preferred but not mandatory.
Work Experience Required: 0-3 years in relevant technical support roles.
Has hands-on experience and technical knowledge in Cisco network technologies and F5 load balancing products.
Operates effectively within structured technical support settings, responding to escalated incidents and customer issues.
Keen to develop skills through training and certification in cloud technology and network automation/scripting.