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Tier-1 brand and metro locations increase competition, but niche Kafka/Azure/Kubernetes skills limit candidate pool.
Requires specialized streaming, Azure, Kubernetes, and enterprise support experience, limiting cross-industry transferability.
Explicit 7+ years and mandatory Kafka/Azure/AKS, observability, and automation skills create strict filtering.
Provide Tier 2 support for escalated incidents, alerts, and environment issues involving enterprise messaging and integration platforms.
Lead root cause analysis, trend investigations, and compliance-related support tasks including SSL certificate management and SOX compliance activities.
Support production and non-production Azure and on-prem environments, including client onboarding, application upgrades, and operational metrics management.
Minimum 7 years experience in application production support, integration support, or platform support.
Operational support experience with Confluent Kafka, Azure Event Hub, AWS-MSK, Apache Flink, IBM Sterling Integrator, and Kubernetes (especially AKS).
Proficient in troubleshooting distributed applications using Splunk, Prometheus/Grafana, Python scripting, SQL/Postgres queries, and familiarity with Java/React/Spring Boot apps.
Onsite work required in Hyderabad or Bangalore locations.
Experienced in hands-on incident response and platform support for enterprise messaging and streaming technologies with advanced troubleshooting skills.
Capable of collaborating with architects and developers to recommend and implement technical solutions and platform improvements.
Skilled at managing operational governance, compliance readiness, and stakeholder communications within complex environments.