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Tier-1 brand, product-manager title, and metro location balanced by seniority and niche ServiceNow specialization.
Requires deep ServiceNow, ITSM/ITOM, CMDB, and certification experience, limiting transferable background fit.
Explicit 8+ years, mandatory ServiceNow deployments, and required certifications create stringent shortlisting filters.
Own design, delivery, and performance measurement of ServiceNow's ITSM and ITOM products in live production environments, driving data-informed iterations post-go-live.
Act as the primary liaison between business stakeholders, engineering teams, and Product Management to define requirements, translate designs into engineering-ready epics, manage backlog, and coordinate UAT and go-live readiness.
Represent solution outcomes at executive forums, influence product roadmap via evidence-backed feedback, and integrate AI tools to accelerate delivery cycles.
8+ years delivering ServiceNow solutions with at least 3 full lifecycle ITSM and ITOM deployments owned end to end.
Prior product management experience (formal or informal).
ITIL v4 Foundation or higher certification.
ServiceNow Certified System Administrator (CSA) and at least one ServiceNow Certified Implementation Specialist certification in ITOM or ITSM domains.
Experienced in running complex ServiceNow initiatives combining technical design, engineering collaboration, and stakeholder alignment across multiple organizational levels including executives.
Comfortable operating in an internal IT / Customer Zero model evaluating pre-GA capabilities, with domain knowledge of enterprise CMDB remediation and AI-driven service operations.
Able to efficiently use AI assistants (e.g., Claude, ChatGPT) in day-to-day tasks for requirements synthesis, prototyping, data analysis, and documentation to speed solution delivery.