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Mid-level, generalist application-support role in Bangalore with broad skills and popular title increases candidate competition.
Core application support, API troubleshooting, and monitoring skills transfer across industries, though healthcare knowledge is preferred.
Explicit 3-5 years experience, production support and night-shift requirements make shortlisting moderately strict.
Provide technical support and troubleshoot issues related to the Availity Extend platform, including API failures, authentication, and integrations.
Manage incidents, service requests, and escalations ensuring platform stability and service availability during releases and production.
Collaborate closely with cross-functional teams (Engineering, Product Management, Cloud Ops, NOC, Customer Success) to maintain customer satisfaction and operational excellence.
Bachelor’s degree in Computer Science, IT, Engineering or related field, or equivalent experience.
3+ years of experience in Application Support, Technical Support, or Production Support in a customer-facing role.
Ability to work from office in Bengaluru with night shift hours (5:30 PM - 8:00 AM).
Mandatory use of camera/video for all virtual meetings as a security and collaboration requirement.
Experienced in supporting SaaS applications in production environments with strong troubleshooting skills using monitoring and observability tools.
Comfortable working in a fast-paced, global operational support setting collaborating with U.S. and international teams.
Familiarity with healthcare technology, payer-provider integrations, or EDI transactions is advantageous for understanding domain-specific platform issues.