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Tier-1 brand and metro location increase applicants, but niche Gainsight specialization limits broader competition.
Requires Gainsight expertise and customer-success systems experience, limiting cross-industry transferability.
Mandatory Gainsight certifications and specific integrations experience create strict screening filters.
Co-own administration, configuration, governance, and optimization of Gainsight platform for Mastercard Services customer success teams globally.
Design and implement scalable Gainsight solutions including Success Plans, Scorecards, Cockpit workflows, Journey Orchestrator, and integrations with Salesforce and BI tools to improve process automation and customer outcomes.
Lead reporting, platform governance, testing, release management, training, and ongoing support to maximize Gainsight adoption and operational excellence.
BS/BA degree or equivalent experience and formal education.
Gainsight NXT Associate Certification (Level 1) plus Level 2 Gainsight Admin Certifications for Reporting & Dashboards and Journey Orchestrator.
Deep expertise administering Gainsight modules (Rules Engine, Journey Orchestrator, Success Plans, Scorecards, Cockpit, Reporting, Data Designer) and experience integrating with Salesforce and BI tools (PowerBI, Tableau).
Work Experience Required: Not explicitly mentioned in the JD.
Experienced Gainsight administrator with strong business acumen and ability to translate complex business requirements into scalable platform solutions.
Familiarity with Customer Success operating models, including customer lifecycle, value realization, retention, adoption, and expansion.
Strong stakeholder management and collaboration skills, proven in complex operational system projects involving CRM and customer-facing platform integrations.