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Common branch-ops role, mid-level experience band and metro location create high candidate density.
Bank-specific KYC/AML, RBI compliance and branch operations skills limit transferability outside financial services.
Explicit 3–9 years requirement plus banking compliance experience increases candidate filtering but certifications are only preferred.
Manage daily branch operations including cash handling, clearing, account opening, and service requests with compliance to KYC/AML, RBI, and audit norms.
Ensure operational controls such as cash, vault, ATM, locker, EOD processes, and reconciliations are strictly followed and audit-ready.
Collaborate with sales and service teams to enhance customer service, cross-sell financial products, and activate digital banking for new customers.
3 to 9 years of experience in branch operations.
Graduate degree required; banking certifications preferred.
Preferred certifications: JAIIB or CAIIB.
Not explicitly mentioned: notice period and strict location requirements.
Experienced in end-to-end branch operations with strong compliance and audit focus.
Able to drive service metric improvements using root cause analysis.
Skilled in training frontline staff and coordinating with multiple teams for operational excellence.