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Generalist branch operations role with broad skills and mid-level experience drives high competition.
Requires branch operations, KYC/AML and RBI compliance experience, limiting cross-industry transferability.
Explicit 3–9 years banking experience plus mandatory KYC/AML and compliance requirements makes shortlisting strict.
Manage end-to-end daily branch operations including cash management, clearing, account opening, and service requests ensuring compliance with KYC/AML, RBI, and audit norms.
Maintain operational controls such as cash vault, ATM, locker, end-of-day reconciliation, and audit preparations including record-keeping and timely resolution of audit observations.
Collaborate with sales and service teams to enhance customer experience, cross-sell insurance/investments, activate digital banking, and ensure frontline staff training on processes and compliance.
3 to 9 years of experience in branch operations.
Graduate degree required; Banking certifications preferred.
Preferred certifications include JAIIB or CAIIB.
Work Experience Required: 3 to 9 years in branch operations.
Experience managing branch-level operational controls with a focus on compliance and audit readiness.
Proven ability to drive service metrics improvement through root cause analysis and process implementation.
Background in partnering with sales teams to augment customer offerings and digital banking adoption.